the product
Everything support needs.
Nothing metered.
One subscription covers the AI agent, the widget, the inbox, the integrations, and the growth tools. This page is the full tour.
the agent
An AI agent that works your docs, not the internet
Claude-powered, grounded in your uploaded content only. It cites sources, escalates when unsure, remembers returning customers, and improves from your team's feedback.
Tools the agent can use
Search your docs
Searches your docs on demand instead of guessing, every answer carries its source.
Open a ticket
Escalates by judgment. When a conversation needs a person, it opens a ticket and alerts your team.
Collect contact details
Asks for a name and email naturally in conversation and saves them to the thread.
Agentic tools are a per-project toggle, turn them on when you want the agent searching, ticketing, and collecting contacts on its own judgment.
the widget
A messenger customers actually like
Intercom-grade polish in a bundle that loads fast and stays out of the way. Full-screen on mobile with real keyboard handling, file uploads, chat ratings, and conversation history that survives page reloads.
- One script tag, no SDK, no build step
- Brand colors, greeting, and launcher are yours
- Remembers the conversation across visits
- Loads lazily, your page speed stays intact
Send us a message
Our AI agent replies instantly
Powered by HelpYap
channels
One agent, everywhere customers ask
Chat widget
The teardrop on your site. Mobile-ready, brandable, one script tag.
Every plan
Slack
Two-way threads, your team replies where they already work.
Pro and up
Escalation alerts and transcripts via email, wherever you are.
Every plan
WhatsApp & SMS
Meet customers on their phones with the same trained agent.
Business
#support-escalations
HelpYap Customer needs a refund past 30 days, opening a thread.
Maya On it, replying now.
Maya's reply appears in the customer's widget instantly.
the handoff
When it needs a human, it finds one
Escalations open a two-way Slack thread with full context, land in the team inbox with smart round-robin routing, and fire email alerts. Statuses track every conversation from first message to resolved, and stale threads close themselves.
- Two-way Slack threads with instant widget delivery
- Round-robin assignment across your team
- Canned responses for the questions people answer
- Auto-close for conversations that go quiet
analytics
See what the AI is doing, and why
Resolution rates, response times, ratings, and escalation reasons, not vanity charts. When the agent keeps escalating the same question, that's a doc you haven't written yet. HelpYap shows you exactly which one.
This week
Mon–Sunbeyond the inbox
The tools you'd otherwise buy four vendors for
Each of these is a separate subscription somewhere else. Here they share one dashboard, one knowledge base, and one seat price.
Campaigns & announcements
Outbound messages and in-widget announcements, ship product news where customers already talk to you.
Help center
A hosted, searchable help center generated from the same knowledge base your agent answers from.
Public roadmap
Let customers see what's coming and vote on what matters. Fed from the same dashboard.
Social proof
Stripe-verified purchase notifications on your site, one more script tag, zero extra vendors.
Micro-surveys
On-site surveys and chat ratings, so you hear the quiet customers too.
Webhooks & API
Every escalation, resolution, and rating as an event, wire HelpYap into anything.
under the hood
Boring infrastructure, on purpose
Enterprise-grade hosting
Runs on the same cloud infrastructure the world's biggest products trust, with encrypted databases, automatic backups, and scaling built in.
Everything encrypted
Your connected accounts and keys are protected with bank-grade encryption. Your customers' conversations stay yours.
Powered by Claude
Answers generated by Claude, a leading AI model known for accurate, careful answers. Higher plans unlock more capable versions, switchable per project.
See it on your own docs
The trial is the demo, upload your content and watch it answer.
7-day free trial · No credit card · Built on Claude