the ai agent
The AI support agent
that resolves, not deflects.
An AI chatbot for your website that answers from your documentation, cites its sources, and takes real actions: creating tickets, collecting contact details, resolving conversations. When it should not answer, it hands off to your team by judgment, not keyword matching.
Agent Tools and Conversation Memory available on Pro and Business plans.
Searching your docs · 2 sources found
grounded answers
It reads your docs, then cites them
Before answering, the agent searches your knowledge base and builds the reply from what it finds. Every answer carries its sources, so customers can verify and you can see exactly which document did the work.
- Searches your docs on demand, before it answers
- Citations link to the exact source article
- Coverage labeled grounded, partial, or none
Searching your docs · 2 sources found
judgment, not keywords
It escalates like a person would
The agent decides when a conversation needs a human by reading the situation, not by matching a keyword list. It opens a prioritized ticket, notifies your team in Slack and email, and tells the customer honestly what it did.
- Priority set by the agent: low, medium, or high
- Two-way Slack thread opens with full context
- Email capture so the customer gets the follow-up
Ticket opened · priority: high
→ Slack thread opened · team notified by email
memory + learning
It remembers customers and learns from misses
Returning customers are recognized by email, and up to five past conversation summaries load before the first reply. Negative ratings feed a learning loop that adjusts future answers on the same topics.
- Conversation Memory on Pro and Business
- Learning Loop from rated conversations on Business
- Summaries generated automatically on resolution
maya@acme.com
Returning customer · 3 past conversations
Jun 12: Asked about CSV exports. Resolved with the export guide.
Jun 28: Upgraded to Pro after a limits question.
Loaded into the prompt before the first reply
What can the AI agent actually do?
The agent does more than answer questions. With Agent Tools enabled, it searches your knowledge base on demand, creates support tickets when a human is needed, saves visitor contact details, and marks conversations resolved once the customer is helped.
On top of the four built-in actions, you can add custom actions that call your own systems mid-conversation: 3 on Pro, up to 10 on Business. Check an order status, look up a subscription, trigger a workflow, all from inside the chat.
How does the AI agent learn from my documentation?
You upload your docs to the knowledge base and the agent answers only from that content. It never improvises answers from general training data, so it cannot invent policies, prices, or features you do not have.
In agentic mode the AI searches your knowledge base as the conversation unfolds, pulling exactly the passages it needs instead of guessing. The search understands meaning, not just keywords, so it finds the right document even when the customer uses different words than your docs.
How do I know the answers are accurate?
Every AI reply carries Source Citations showing which documents backed the answer, with a coverage level of grounded, partial, or none. Grounded means the answer came straight from your content; none means the agent had nothing to stand on and should be escalating instead.
On Business, the Learning Loop turns negative conversation ratings into lessons the agent applies going forward, so the same mistake does not happen twice.
Does the AI remember previous conversations?
Yes. Conversation Memory gives the agent summaries of a returning customer's 5 most recent conversations, so people never have to re-explain their setup or their last issue.
Memory is available on Pro and Business plans and works automatically once a visitor is identified by email.
When does the AI hand off to a human?
The agent escalates by judgment, not by matching phrases like "talk to a human". When it decides a conversation needs your team, it opens a support ticket, marks the conversation for a human, and notifies your team over Slack and email.
Every conversation is also classified into one of 10 intents, so your team sees at a glance whether an escalation is about billing, a bug, security, or something else before opening it.
What languages does the AI agent support?
The agent detects the visitor's language automatically and replies in it. There is nothing to configure and no separate knowledge base per language.
A customer can write in Spanish, German, or Japanese and get an answer grounded in your English docs, in their language.
Which AI models power the agent?
HelpYap is powered by Claude, a leading AI model. Every plan includes a fast, accurate model, Pro and Business add a more advanced one for complex questions, and Business can enable the most capable tier as an add-on at $0.10 per conversation.
Resolutions are included in your seat price on every plan. There is no per-resolution fee.
faq
Common questions
What is an AI support agent?
An AI support agent is a chatbot that resolves customer conversations end to end: it answers from your documentation, takes actions like creating tickets and collecting contact details, and hands off to a human when it judges it should.
Will the AI make things up?
No. The HelpYap agent answers only from your knowledge base content and cites its sources on every reply, with a coverage level of grounded, partial, or none so you can verify what backed each answer.
Can the AI take actions, not just answer questions?
Yes. Built-in Agent Tools let it search the knowledge base, create support tickets, collect contact info, and resolve conversations. You can also add custom actions that call your own systems: 3 on Pro, 10 on Business.
How does the AI decide when to escalate to a human?
By judgment. Instead of matching keywords, the agent evaluates whether it can actually help, and opens a support ticket when it cannot, which notifies your team over Slack and email.
How much does an AI chatbot for a website cost with HelpYap?
Plans start at $19 per seat per month, with AI resolutions included. There are no per-resolution fees, and every plan starts with a 7-day free trial.
Try it on your own docs
Every plan starts with a 7-day free trial. No credit card required.