HelpYap
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HelpYap Documentation

HelpYap is an AI-powered customer support platform. Deploy an autonomous support agent trained on your own documentation, connect it to Slack for human handoff, and embed it on your site with a single script tag.

Quick Start

Get up and running in three steps.

  1. 1

    Create your project

    Sign up at app.helpyap.com and create a project. Give it a name and a slug (e.g. my-store).

  2. 2

    Upload your knowledge base

    Go to Project Settings → Knowledge Base and upload your support docs, FAQs, or product guides. The AI will use these to answer customer questions with citations.

  3. 3

    Embed the widget

    Add one script tag to your website. Replace your-slug with your project slug:

    <script src="https://www.helpyap.com/widget.js" data-project="your-slug"></script>

Explore

Chat Widget

Embed a support chat on your website in one line of code.

Social Proof

Display real-time purchase notifications to boost conversions.

Knowledge Base

Upload documents so the AI can answer questions accurately.

AI Configuration

Tune the model, temperature, escalation rules, and more.

Slack Integration

Two-way messaging between your Slack workspace and visitors.

API Reference

Full reference for all public and admin API endpoints.

MCP Server

Connect Claude or any MCP client to read conversations and tune your agent.

What is HelpYap?

HelpYap is a multi-tenant AI customer support platform. It combines an embeddable chat widget, a knowledge base, and an AI agent powered by Anthropic Claude to automatically resolve support tickets.

When the AI cannot answer a question, it escalates to your team via Slack, email, or the built-in admin dashboard. Every conversation is logged, searchable, and ratable.

HelpYap also includes a Social Proof widget (SalesPop) that displays real-time purchase notifications on your site to increase trust and conversions. It integrates with Stripe for live transaction data.

Key capabilities

  • AI chat widget with knowledge-base grounding and citations
  • Agentic tool use: KB search, ticket creation, contact collection
  • Two-way Slack integration for human handoff
  • Multi-channel support (WhatsApp, SMS, email)
  • Social proof / SalesPop notifications with Stripe integration
  • Webhooks for external integrations
  • Analytics dashboard with conversation metrics
  • Team management with role-based access
  • Canned responses and quick replies
  • File uploads (S3 + CloudFront CDN)