HelpYap
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HelpYap Documentation

HelpYap is an AI-powered customer support platform. Deploy an autonomous support agent trained on your own documentation, connect it to Slack for human handoff, and embed it on your site with a single script tag.

Quick Start

Get up and running in three steps.

  1. 1

    Create your project

    Sign up at app.helpyap.com and create a project. Give it a name and a slug (e.g. my-store).

  2. 2

    Upload your knowledge base

    Go to Project Settings → Knowledge Base and upload your support docs, FAQs, or product guides. The AI will use these to answer customer questions with citations.

  3. 3

    Embed the widget

    Add one script tag to your website. Replace your-slug with your project slug:

    <script src="https://www.helpyap.com/widget.js" data-project="your-slug"></script>

Explore

Chat Widget

Embed a support chat on your website in one line of code.

Social Proof

Display real-time purchase notifications to boost conversions.

Knowledge Base

Upload documents so the AI can answer questions accurately.

AI Configuration

Tune the model, temperature, escalation rules, and more.

Slack Integration

Two-way messaging between your Slack workspace and visitors.

API Reference

Full reference for all public and admin API endpoints.

What is HelpYap?

HelpYap is a multi-tenant AI customer support platform. It combines an embeddable chat widget, a knowledge base, and an AI agent powered by Anthropic Claude to automatically resolve support tickets.

When the AI cannot answer a question, it escalates to your team via Slack, email, or the built-in admin dashboard. Every conversation is logged, searchable, and ratable.

HelpYap also includes a Social Proof widget (SalesPop) that displays real-time purchase notifications on your site to increase trust and conversions. It integrates with Stripe for live transaction data.

Key capabilities

  • AI chat widget with knowledge-base grounding and citations
  • Agentic tool use: KB search, ticket creation, contact collection
  • Two-way Slack integration for human handoff
  • Multi-channel support (WhatsApp, SMS, email)
  • Social proof / SalesPop notifications with Stripe integration
  • Webhooks for external integrations
  • Analytics dashboard with conversation metrics
  • Team management with role-based access
  • Canned responses and quick replies
  • File uploads (S3 + CloudFront CDN)