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Billing & Plans

HelpYap offers flexible pricing plans for teams of all sizes. Every plan includes a 7-day free trial with no credit card required.

Plan Comparison

Starter

$19/seat/month

For getting started.

  • ✓1 project
  • ✓300 AI conversations/seat/mo
  • ✓Up to 3 seats
  • ✓Haiku AI model
  • ✓50 KB documents
  • ✓Basic analytics
  • ✓Email notifications

Pro

Most Popular
$49/seat/month

For growing teams.

Everything in Starter, plus:

  • ✓3 projects
  • ✓1,000 AI conversations/seat/mo
  • ✓Up to 10 seats
  • ✓Sonnet AI model
  • ✓200 KB documents
  • ✓Full analytics (90 days)
  • ✓Slack integration
  • ✓Social proof widget
  • ✓Agent tools & webhooks
  • ✓Conversation memory

Business

$89/seat/month

For scaling businesses.

Everything in Pro, plus:

  • ✓10 projects
  • ✓2,500 AI conversations/seat/mo
  • ✓Unlimited seats
  • ✓Opus AI add-on ($0.10/conv)
  • ✓1,000 KB documents
  • ✓Full analytics (365 days)
  • ✓WhatsApp & SMS channels
  • ✓White label
  • ✓Priority support
  • ✓Learning loop

Enterprise

Custom

For large organizations.

  • ✓Unlimited everything
  • ✓All AI models included
  • ✓Custom integrations
  • ✓Dedicated support & SLA
  • ✓SSO (coming soon)
  • ✓Volume discounts

Contact sales for a custom quote.

Free Trial

Every plan includes a 7-day free trial with full access to all features in that tier. No credit card is required to start. At the end of the trial, you can upgrade to a paid plan or your account will be downgraded to limited access.

Opus AI Add-on

Claude Opus is Anthropic's most capable model. On the Business plan, Opus is available as a per-conversation add-on:

Claude Opus Access

$0.10/conversation

Enable Opus per-project in your AI settings. Each conversation using Opus is billed at $0.10 on top of your subscription. Usage is tracked on your billing page. Haiku and Sonnet remain included at no extra cost.

Enterprise plans include Opus at no additional per-conversation charge.

How Billing Works

  • Billing is handled through Stripe. Your payment information is securely managed by Stripe and never stored on HelpYap servers.
  • Plans are billed monthly, per seat. Your bill is your seat count times the plan's seat price. You can add or remove seats, upgrade, downgrade, or cancel at any time from Settings → Billing & Plan.
  • Adding a seat prorates immediately; removing a seat takes effect at your next renewal. Each seat adds to your monthly AI conversation pool.
  • When you upgrade mid-cycle, you are charged a pro-rated amount for the remaining days in the billing period.
  • When you downgrade, the new plan takes effect at the start of the next billing cycle. You keep access to your current plan until then.

Managing Your Subscription

  1. Log in to the admin dashboard at app.helpyap.com/admin
  2. Navigate to Settings → Billing & Plan
  3. Click Manage Subscription to open the Stripe customer portal, where you can:
    • Update your payment method
    • View invoices and payment history
    • Switch plans
    • Cancel your subscription