the complete AI customer support platform
Answers in seconds.
AI included.
HelpYap trains an AI agent on your docs and answers customers on your website, email, WhatsApp, SMS, Messenger, and Instagram. Your team gets a shared inbox, two-way Slack, a help center, and honest analytics. One price per seat, never billed per answer.
7-day free trial · No credit card
Send us a message
Our AI agent replies instantly
Powered by HelpYap
~2 min
from docs to live widget
$0
per-resolution fees, ever
7
channels, one shared inbox
24/7
the agent never sleeps
how it works
From your docs to resolved, in three steps
01
Feed it your docs
Upload what you already have. HelpYap reads it in seconds and answers only from your content.
02
Paste one line
One script tag on your site. No SDK, no build step, no sales call.
<script
src="https://www.helpyap.com/widget.js"
data-project="your-project">
</script>03
It starts resolving
Instant answers with sources. Anything it can't handle becomes a ticket in your inbox and Slack.
the platform
The whole support stack. Nothing metered.
The AI agent is the front door. Behind it: a team inbox, two-way Slack, analytics, and every growth tool you'd otherwise pay four vendors for.
the agent
Grounded answers, cited sources
Claude-powered answers drawn only from your uploaded content, every reply carries its source. When the agent isn't sure, it escalates instead of guessing. It remembers returning customers and improves from your team's feedback.
- Searches your knowledge base on demand
- Escalates by judgment, not keyword lists
- Collects names and emails naturally in chat
Escalated to your team, ticket #1042 opened
#support-escalations
HelpYap Customer needs a refund past 30 days, opening a thread.
Maya On it, replying now.
Maya's reply appears in the customer's widget instantly.
the handoff
Escalations land in Slack, both ways
When the agent hands off, it opens a thread in your channel with full context. Your team replies where they already work, the customer sees it in the widget instantly. Email and webhook alerts too, if Slack isn't your thing.
the cockpit
One inbox, honest numbers
A clean team inbox with statuses, smart routing, and canned responses for the conversations that need people. Analytics show resolution rates, response times, and escalation reasons, so you see exactly what the AI is doing and where your docs fall short.
This week
Mon–SunOutreach & campaigns
In-widget announcements, product tours, checklists, email campaigns, and micro-surveys.
Learn more →Help center & roadmap
A hosted, searchable help center and a public roadmap with voting, no extra tools.
Learn more →Social proof
Stripe-verified purchase notifications on your site, one more script tag away.
Learn more →This site runs HelpYap
The teardrop in the corner is the real widget, trained on our own docs. Ask it anything about pricing or setup, that's the product.
pricing, compared
The Intercom math
Per-seat helpdesks charge for every agent, then charge again for every AI answer. Intercom's published pricing starts at $29 per seat per month, plus $0.99 per Fin resolution. HelpYap seats start at $19, and AI resolutions are the product, not a metered add-on.
- Seats from $19/mo. Never billed per AI answer.
- AI resolutions included in every plan, no per-answer fees.
- Self-serve setup in about two minutes. No sales call required.
Intercom
5-person team, published starting prices
- 5 seats × $29
- $145
- 1,000 AI conversations × $0.99
- $990
From$1,135/mo
HelpYap Pro
Same team, same volume
- 5 seats × $49
- $245
- 1,000 AI conversations
- Included
Total$245/mo
Same team, same volume, $890/mo less on HelpYap.
Intercom figures use its published starting prices (from $29/seat/mo plus $0.99 per Fin resolution, per intercom.com), assuming 1,000 AI-resolved conversations. HelpYap Pro is $49/seat/mo with 1,000 AI conversations included per seat — 5,000 for this team.
pricing
One price per seat. AI included.
7-day free trial on every plan. No credit card required.
Starter
For your first project
$19/seat/mo
- 1 project
- 300 AI conversations/seat/mo
- Up to 3 seats
- Fast AI answers
Pro
For growing teams
$49/seat/mo
- 3 projects
- 1,000 AI conversations/seat/mo
- Up to 10 seats
- Two-way Slack + advanced AI
Business
For scaling businesses
$89/seat/mo
- 10 projects
- 2,500 AI conversations/seat/mo
- Unlimited seats
- WhatsApp, SMS + top-tier AI
Every plan includes the AI agent, knowledge base, team inbox, and the mobile-ready widget. Compare plans in full →
faq
Before you ask
How much does HelpYap cost?
Three per-seat plans with AI resolutions included: Starter at $19/seat/month (1 project, 300 AI conversations per seat), Pro at $49/seat/month (3 projects, 1,000 per seat), and Business at $89/seat/month (10 projects, 2,500 per seat). Every plan starts with a 7-day free trial, no credit card required. Enterprise pricing is custom.
How long does it take to set up?
About two minutes. Upload your docs, paste one script tag on your site, and the widget goes live. No SDK, no build step, no sales call.
What AI models does HelpYap use?
HelpYap is powered by Claude, a leading AI model. Every plan includes fast, accurate answers, and higher plans unlock more advanced AI for complex questions. You can choose the level per project.
Does HelpYap integrate with Slack?
Yes, two-way. When the AI escalates a conversation it posts to your Slack channel. Your team replies in the thread, and the message shows up in the customer's chat widget.
Which support channels does HelpYap cover?
Seven customer channels: the website chat widget, in-app support, email, SMS via Twilio, WhatsApp, Facebook Messenger, and Instagram DMs, plus two-way Slack for your team. Every channel shares one inbox and one AI agent. SMS, WhatsApp, Messenger, and Instagram are included on the Business plan.
Can I try HelpYap for free?
Yes. Every plan includes a 7-day free trial with full access to all features. No credit card required.
Live in two minutes
Upload your docs, paste one script tag, and your AI agent starts resolving.
7-day free trial · No credit card